Every event that you set up is aligned with a venue, here is all the information you need about Venues to get you going.

Setting up a new Venue:
When you set up your event it will ask you to select one venue. If you haven’t created a venue yet, it will ask you to fill in the details. These details will then be saved in the ‘Venues’ tab in your account. You can edit these at any time.

Venues:
This is the overarching name of your venue, whether this be a bar, a stadium or festival grounds.

Venue sections:  (Sections list)
Within each venue name you can make ‘venue sections’, which can be named for individual spaces within the main venue. So you can make them different rooms within a bar, several concert stage names or areas at a festival.

To create and edit these sections go into a venue and select ‘sections list’. It will lead you to the sections within each venue.

If the venue of your event changes:
It will appear as though IWannaTicket will not let you change the event venue. However, there is an easy way to change this. You may not be able to select another venue, however you can change the details of the preexisting venue.  Simply rename the venue that was initially created for your event to the new venue.

A common problem is that people think you have to create a new event – this is not the case!

Change the details of a venue:
When you open your account it will open to the ‘Events’ page. At the top of your screen there is a ‘Venue’ section- click this. You will now see a list of the venues that you have created. Each venue can be edited through the ‘edit’ button on the right hand side.

Then within each venue you can change the ‘venue sections’ through the same ‘edit’ function.

Venue Configuration tags:
These tags are set within each venue section. They relate to coding behind your event. We recommend that you select the ‘default tag’ and any other ‘configuration tags’ that appear next to ‘default’. Then save.

If a Venue Section isn’t appearing on a ticket:
A common problem is that when you are editing a ‘ticket type’ the venue section you have created isn’t appearing – or it won’t let you save. This is because not all ‘venue configuration tags’ have been selected. Follow steps above to resolve.

 

If you need more support contact support@iwannaticket.com.au

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